Terms and Conditions

Effective 26 August 2026

Welcome to the website of ELEVENO (“Company,” “we,” “our,” or “us”). By accessing or using our website, booking courts, making purchases, or participating in our services, you agree to the following Terms and Conditions (“Terms”).

If you do not agree to these Terms, please do not use our website or services.

1. Eligibility

You must be at least 18 years old to create an account, book a court, or make purchases online. Minors may use our facilities only under the supervision of a parent or legal guardian who agrees to these Terms on their behalf.

2. Court Reservations & Facility Use

2.1 Bookings

• Court reservations must be made through our website or authorized platform.
• Full payment may be required at the time of booking.
• Reservations are confirmed only after payment is successfully processed.

2.2 Cancellations & Refunds

• Cancellations made at least 24 hours prior to the reservation may qualify for a refund or credit.
• Late cancellations or no-shows may result in forfeiture of fees.
• The Company reserves the right to cancel or reschedule reservations due to maintenance, weather, private events, or unforeseen circumstances.

2.3 Code of Conduct

All guests must:

• Follow posted rules and staff instructions.
• Wear appropriate athletic attire and footwear.
• Use equipment responsibly.
• Refrain from disruptive, unsafe, or unlawful behavior.

We reserve the right to refuse service or remove any individual who violates these rules without refund.

3. Events & Private Bookings

• Event deposits may be required and may be non-refundable.
• Final headcounts and payments must be submitted by the specified deadline.
• Outside food or beverages may be prohibited unless approved in writing.
• Event cancellations are subject to the cancellation policy provided at booking.

4. Food & Beverage Services

• All food and beverage purchases are subject to availability.
• We reserve the right to refuse alcohol service to anyone who is intoxicated or under legal drinking age.
• Guests must comply with all posted health and safety guidelines.

5. Memberships (If Applicable)

If memberships are offered:

• Membership fees are billed according to the selected plan.
• Membership benefits are non-transferable.
• We reserve the right to modify pricing, benefits, or terms with reasonable notice.
• Membership cancellations must be submitted in writing in accordance with your membership agreement.

6. Assumption of Risk & Waiver

Participation in pickleball and related activities involves inherent risks, including but not limited to:

• Slips, falls, and collisions
• Equipment-related injuries
• Physical exertion risks

By using our facilities, you voluntarily assume all risks and agree that ELEVENO, its owners, employees, and affiliates shall not be liable for injuries, damages, or losses except where prohibited by law.

Participants may be required to sign a separate liability waiver prior to play.

7. Health & Safety

You agree:

• Not to participate if you are ill or experiencing symptoms of contagious illness.
• To follow all posted safety and hygiene guidelines.
• That we may implement health-related policies as required by law or public health guidance.

8. Payments & Billing

• All prices are listed in U.S. dollars unless otherwise stated.
• Taxes and service charges may apply.
• We reserve the right to correct pricing errors.
• Chargebacks made in bad faith may result in account suspension.

9. Intellectual Property

All website content, including:

• Logos
• Branding
• Images
• Text
• Videos
• Design elements

are the property of ELEVENO and may not be copied, reproduced, or distributed without written permission.

10. User Accounts

If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and current information.
• We may suspend or terminate accounts that violate these Terms.

11. Photography & Media Release

By entering our facility, you acknowledge that photos or videos may be taken for promotional purposes. You grant us permission to use your likeness in marketing materials unless you notify management in writing.

12. Third-Party Links

Our website may contain links to third-party services (e.g., payment processors, booking platforms). We are not responsible for their content, policies, or practices.

13. Limitation of Liability

To the fullest extent permitted by law, ELEVENO shall not be liable for:

• Indirect or consequential damages
• Lost profits
• Loss of data
• Personal property loss or theft

Total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless ELEVENO and its affiliates from any claims, damages, or expenses arising from:

• Your use of our facilities
• Your violation of these Terms
• Your misconduct

15. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal information.

16. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting. Continued use of our website or services constitutes acceptance of revised Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

Any disputes shall be resolved in the courts located in the Commonwealth of Massachusetts.

18. Contact Information

For questions regarding these Terms, please contact:

See also our Privacy Policy.