Privacy Policy

Eleveno (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book courts, register for events, purchase food and beverages, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information that identifies you personally, including:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Mailing address
  • Date of birth (if required for alcohol service or age verification)
  • Account login credentials

1.2 Booking & Transaction Information

  • Court reservations
  • Event bookings
  • Membership details
  • Purchase history (food, beverage, merchandise)
  • Payment confirmations

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Cookies and tracking technologies

1.4 Media & Facility Data

  • Photographs or videos taken at our facility for promotional purposes
  • Security camera footage for safety and loss prevention

2. How We Use Your Information

We may use your information to:

  • Process court reservations and event bookings
  • Complete purchases and process payments
  • Provide customer service and respond to inquiries
  • Send booking confirmations and transactional emails
  • Administer memberships
  • Improve our website and services
  • Send marketing and promotional communications (you may opt out at any time)
  • Ensure safety and security at our facility
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance website functionality
  • Analyze traffic and user behavior
  • Remember user preferences
  • Support marketing and advertising efforts

You may disable cookies through your browser settings; however, doing so may affect website functionality.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

4.1 Service Providers

Third-party vendors that assist with:

  • Payment processing
  • Booking platforms
  • Email communications
  • Website hosting
  • Analytics services

These providers are contractually obligated to protect your information.

4.2 Legal Compliance

We may disclose information if required to:

  • Comply with laws or regulations
  • Respond to legal processes
  • Protect our rights or safety
  • Prevent fraud or misconduct

4.3 Business Transfers

If Eleveno is sold, merged, or reorganized, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Limit certain data processing activities

To exercise your rights, please contact us at the information listed below.

7. Marketing Communications

You may opt out of receiving promotional emails by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly

Please note that transactional messages (such as booking confirmations) may still be sent.

8. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If we become aware of such data collection, we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

11. California Privacy Rights (If Applicable)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to know what personal information is collected
  • The right to request deletion
  • The right to opt out of the sale or sharing of personal information
  • The right to non-discrimination for exercising privacy rights

To submit a California privacy request, please contact us using the details below.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Eleveno
[Business Address]
[City, State, ZIP]
[Email Address]
[Phone Number]