top of page

ELEVENO LEGAL

ELEVENO Legal

 

Welcome to ELEVENO Pickleball. This page sets forth our Privacy Policy, Terms & Conditions, and Cookie Policy. By using elevenopickleball.com, booking services, or entering ELEVENO facilities, you agree to these policies.

 

1. Privacy Policy

 

Owner and Data Controller
ELEVENO Pickleball

 

Types of Data Collected

  • Full name, phone number, and email address (if provided via forms, bookings, or opt-in marketing)

  • Trackers, cookies, and usage data

  • Number of users and session statistics

  • Email addresses (if provided via forms or bookings)

Data may be collected directly or through third parties (e.g., Google Analytics, Meta Pixel).

 

Purpose of Collection
ELEVENO collects data to:

  • Provide and improve services

  • Process bookings and communications

  • Analyze website usage and performance

  • Run marketing campaigns, including advertising on social platforms

  • Send SMS and email marketing messages to Users who opt in

  • Comply with legal obligations

 

SMS & Email Marketing
If you opt in, ELEVENO may contact you via SMS and email for promotions, updates, and marketing communications. You can unsubscribe at any time by clicking “unsubscribe” in emails or replying “STOP” to SMS messages. Standard message and data rates may apply.

 

Video Recording & Media
By entering and/or playing at ELEVENO Pickleball courts, Users consent to being photographed, filmed, and/or otherwise recorded. Such media may be used by ELEVENO for promotional, marketing, and advertising purposes, including but not limited to campaigns on Facebook, Instagram, and other platforms owned by Meta Platforms, Inc.

Participation at ELEVENO constitutes a waiver of any rights to inspect or approve such materials and releases ELEVENO from liability related to their use.

 

Meta & Advertising
ELEVENO may use technologies such as the Meta Pixel to measure the effectiveness of advertising campaigns, deliver targeted ads, and understand how Users interact with ELEVENO content online. Users can adjust ad preferences in their Meta account settings.

 

Data Rights (GDPR/CCPA)
Users may:

  • Withdraw consent at any time

  • Access, update, or delete their data

  • Object to processing or request restriction

  • File a complaint with their data protection authority

 

Requests may be sent to ELEVENO at contact@eleveno.com.

 

2. Terms & Conditions

 

Acceptance of Terms
By using elevenopickleball.com or ELEVENO facilities, Users agree to these Terms & Conditions.

 

Modifications
ELEVENO may update Terms & Conditions at any time, posting changes on this page with a “last updated” date.

 

Court Booking & Payments

  • Bookings require advance payment unless otherwise specified

  • Cancellations made within 12 hours may be refunded or credited; late cancellations or no-shows are non-refundable

  • ELEVENO reserves the right to reschedule or cancel bookings for safety or operational reasons

  • ​

Conduct & Facility Use

  • Respectful conduct toward staff and players is required

  • Damage to courts, equipment, or facilities may result in liability

  • Disruptive or unsafe behavior may result in removal without refund

  • Players under 16 must be accompanied by a guardian unless otherwise permitted

 

Media, Marketing & Advertising
By using ELEVENO services, Users consent to:

  • Being photographed or recorded at ELEVENO facilities

  • Use of such media in promotional and advertising content (including Meta platforms)

  • Tracking via Meta Pixel or similar technologies for marketing and retargeting purposes

Users waive the right to review or approve such materials.

 

Intellectual Property
All website content, branding, and materials are owned by ELEVENO and may not be reproduced without written consent.

 

Limitation of Liability
Participation in pickleball and related activities involves inherent risks. By participating, Users release ELEVENO and its affiliates from liability for injury, damage, or claims, except as prohibited by law.

 

Governing Law & Disputes
These Terms shall be governed by Massachusetts law. Disputes will first be addressed in good faith; if unresolved, disputes may proceed to arbitration under Massachusetts law.

 

3. Cookie Policy

What Are Cookies?
Cookies are small text files stored on a User’s browser. ELEVENO uses cookies to operate the site, improve performance, and deliver advertising.

 

Types of Cookies

  • Strictly Necessary: Enable core functionality (e.g., bookings, secure payments)

  • Performance & Analytics: e.g., Google Analytics to track usage and improve site performance

  • Marketing & Advertising: e.g., Meta Pixel to deliver ads and measure campaign effectiveness

  • Functional: Store preferences like language or login

 

How We Use Cookies

  • Analyze traffic and site performance

  • Improve booking flow and customer experience

  • Deliver and measure ad campaigns

  • Integrate with third-party platforms (Meta, Google, etc.)

 

Managing Cookies
Users can manage cookie preferences via browser settings. Disabling cookies may impact site functionality. Users can opt out of Meta or Google ad tracking through their account settings with those providers.

bottom of page